Bilingual Technical Support Analyst - Home Hardware
Beauti-Tone Paint and Home Products • st. jacobs, Canada
Role Description
Deliver exceptional bilingual assistance as a Technical Support Analyst at Home Hardware. Focus on providing training and troubleshooting for retail stores across Canada in a hybrid working model.
As a Bilingual Retail Helpline Analyst, you'll support Home Hardware stores with effective use of technology solutions and help address technical issues. Your role includes installation of systems, hardware maintenance, and providing after-hours support. Ideal for a customer-focused professional with strong communication skills and a knack for problem-solving.
Key Responsibilities:
• Provide exceptional phone and email support to retail stores
• Assist with software and hardware installations and updates
• Troubleshoot and resolve technical issues for store tech
• Research and document enhancement suggestions for software
• Maintain computer hardware and operating systems used in stores
Requirements:
• Diploma in Information Technology or related field
• Minimum ...
As a Bilingual Retail Helpline Analyst, you'll support Home Hardware stores with effective use of technology solutions and help address technical issues. Your role includes installation of systems, hardware maintenance, and providing after-hours support. Ideal for a customer-focused professional with strong communication skills and a knack for problem-solving.
Key Responsibilities:
• Provide exceptional phone and email support to retail stores
• Assist with software and hardware installations and updates
• Troubleshoot and resolve technical issues for store tech
• Research and document enhancement suggestions for software
• Maintain computer hardware and operating systems used in stores
Requirements:
• Diploma in Information Technology or related field
• Minimum ...