Bilingual VA (English/Spanish) Medicaid Outreach Caller

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for U.S.-based companies. We are seeking a Virtual Assistant to join our team and support Medicaid outreach efforts targeting Bronx residents.

This role is pivotal in connecting eligible individuals with free Medicaid support programs, including Social Care Network (SCN) home-delivered meals. As a Spanish Outreach Caller, you will play a key part in improving access to healthcare resources for underserved communities.

Key responsibilities include:

• Conduct outbound calls to Bronx NY USA residents to assess eligibility for Medicaid support programs.
• Clearly explain program benefits and next steps in both Spanish and English.
• Communicate warmly and professionally with patients and families, addressing questions and concerns.
• Collect basic information and transfer interested individua...