Bos Analyst (Barranquilla)
Auxis • perímetro urbano barranquilla, Colombia
Role Description
Job Summary
The BOS Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
Responsibilities
- In-bound customer communication (General Support across all activities Chat/Text Support as needed)
- Primary on Customer MasterData, FAV – address verification. Perform searches for accounts, facilities, and patient profiles; update sensitive information like phone numbers while adhering to HIPAA guidelines.
- Primary on Order Replacement, Rolled Shipments
- Primary on Demo Product, Subscription Orders
- All team members support Collections activities
- Handle customer inquiries through Guest Focus, including categorizing tickets (e.g., account creation, rewards, check-in issues). Work across multiple platforms: Zendes...