Business Continuity & Crisis Management Manager
Experian • Heredia, Costa Rica
Role Description
Job Description
We are looking for an Resilience Senior Manager to lead and mature our regional capability across North America. This is a people‑focused leadership role that blends strategic oversight, team development, and executive engagement to ensure our organization can prepare for, respond to, and recover from operational disruption. You will report to the Global Head of Resilence. You will partner closely with senior partners and serve as a key point of coordination for operational resilience and crisis management activities. We will align these activities with global policy, regulatory expectations, and industry best practices.
What You'll Do:
People Leadership & Capability Building
- Lead, coach, and develop a regional team of resilience professionals, encouraging a culture of ownership, accountability, and continuous improvement.
- Be trusted escalation point while empowering teams ...