Business Representative Compliance Advisor
JPMorgan Chase & Co. • toronto, Canada
Role Description
Responsibilities
Execute front-line BRC strategy by completing assigned KYC renewal work in alignment with established standards and team objectives.
Own the client (merchant) interaction end-to-end for KYC renewals, from outreach through completion, including follow-ups required to drive timely closure.
Conduct client interviews/calls to collect, confirm, and document KYC information required to complete renewal activities, delivering an effective client experience in accordance with BRC standards.
Produce accurate written communications and case documentation (emails and case comments/notes) consistent with required quality and BRC standards.
Deliver against defined productivity and throughput expectations (e.g., actioning leads and completing weekly KYC uplifts), meeting scorecard targets.
Maintain operating discipline expectations (e.g., minimum days in office where applicabl...