Business Systems Analyst (BSA) – Contact Center, CRM, AI
Astra North Infoteck Inc. • toronto, Canada
Role Description
Job Title: Business Systems Analyst (BSA) – Contact Center, CRM, AI
Location: Toronto, ON
Work Style: Hybrid (4 days WFO)
Primary Skills
Business Analysis | Contact Center Technology | CRM Integration | IVR / Voice Platforms | Digital Channels | API Integration | GenAI Enhancements
Job Overview
Client is seeking an experienced Business Systems Analyst (BSA) to support initiatives across Contact Center modernization, CRM integrations, omnichannel platforms, analytics, and GenAI-driven enhancements . The role involves bridging business and technology teams to deliver scalable, secure, and customer-centric contact center solutions.
Role Description – Key Responsibilities
1. Business Systems Analysis
- Collaborate with Contact Center Operations, Product Owners, CX, Compliance, and Technology teams
- Elicit, analyze, document, and manage business, funct...