Business Systems Analyst for Contact Centers
Astra North Infoteck Inc. • toronto, Canada
Role Description
Drive innovation in customer engagement as a Business Systems Analyst (BSA) for a leading firm in Toronto. Support digital transformation initiatives utilizing AI, CRM, and omnichannel solutions.
The role focuses on enhancing Contact Center modernization and CRM integrations in a hybrid work model. You will bridge the gap between business and technology teams by managing business, functional, and non-functional requirements. Your expertise in Digital Contact Center technology and API integration will be crucial in delivering impactful solutions.
Key Responsibilities:
• Collaborate with operations and technology teams on project initiatives
• Elicit, analyze, and document business requirements effectively
• Support omnichannel solutions including voice and digital platforms
• Participate in Agile/Scrum practices for project delivery
• Assist in cloud migration and legacy system upgrades
Requirements:
• 8+ years as a Business Systems Analyst in BFSI
• Strong...
The role focuses on enhancing Contact Center modernization and CRM integrations in a hybrid work model. You will bridge the gap between business and technology teams by managing business, functional, and non-functional requirements. Your expertise in Digital Contact Center technology and API integration will be crucial in delivering impactful solutions.
Key Responsibilities:
• Collaborate with operations and technology teams on project initiatives
• Elicit, analyze, and document business requirements effectively
• Support omnichannel solutions including voice and digital platforms
• Participate in Agile/Scrum practices for project delivery
• Assist in cloud migration and legacy system upgrades
Requirements:
• 8+ years as a Business Systems Analyst in BFSI
• Strong...