Call Center Agent (Antioquia)

We are looking for a Process associate, whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.

Responsibilities

• Ability to handle difficult interactions with customers via chat and phone
• Adherence to compliance policy
• Work under specific goals and manage AHT
• Proficiency in customer service skills
• Problem solving skills
• Keep the database updated with the customers information and status

Qualifications we seek in you!

• Minimunication skills
• Proficient in M.S Office software specially in Excel and PowerPoint
• Ability to work under pressure under specific goals and manage AHT
• Results orie...