Call Center
Formación, Educación Y Cultura, S.C. • ciudad de méxico, Mexico
Role Description
Job Description Key Responsibilities
Lead Management and Qualification
- Contact prospective families via phone, email, and digital channels.
- Qualify leads using structured questions to assess interest level, fit, and readiness.
- Categorize and prioritize leads based on qualification criteria (qualified / non-qualified).
- Identify high-potential prospects and elevate them accordingly.
Follow-up and Conversion
- Ensure consistent and timely follow-up with all assigned leads.
- Schedule school tours, interviews, or appointments for the admissions team.
- Provide key information to prospects prior to their visit to increase conversion rates.
- Support the achievement of appointment-setting and conversion targets.
HubSpot (CRM) Management
- Accurately log, update, and track all leads in HubSpot.
- Maintain complete and up-to-date records of all interactions. <...