Call Center -Quality Assurance Analyst (Bilingual English/Spanish) Mexico City, Mexico City

At Percepta, we offer first-class service in every market we serve.

What you'll do 

As the Quality Assurance Specialist, the successful candidate will apply objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations across multiple lines of business.Through partnership with internal and external stakeholders, this role is responsible for facilitating sustainable, measurable, continuous process improvement initiatives at the individual and department level that results in high quality interactions while consistently meeting program standards.

During a typical day: 

·Quality auditing: