Call Centre Dispatcher

Now, if you were to come on board as aCall Centre Dispatcher , we’d ask you to do the following for us:

• Respond to customer inquiries regarding Patient Transport and Environmental Services
• Utilize computer/on-line guidelines in responding to customer inquiries
• Communicate with customer to help them understand proper use of the facility they are in
• Resolve customer issues related to Environmental Services and Patient Transport
• Complete, process, and maintain applicable paperwork and records
• Research and resolve customer disputes and problems within established limits
• Handle dissatisfied customers in a courteous and professional manner
• Strive to resolve customer issues on the first call without having to transfer callers
• Follow escalation procedures as needed

Think you have what it takes to be ourCall Centre Dispatcher ? We’re committed to hiring the best talent for the r...