Call Centre Manager with Data Focus
Starlight Group Property Holdings • toronto, Canada
Role Description
Lead the Call Centre at Head Office, focusing on leasing performance and high-quality customer interactions. Drive team effectiveness and optimize processes using data and AI technologies for better results.
The Call Centre Manager plays a crucial role in enhancing leasing support. This leadership position manages a team of up to 10 agents, ensuring performance aligns with leasing and occupancy goals. You will closely monitor key metrics and implement improvements while fostering team engagement and development.
Key Responsibilities:
• Provide strategic direction to Call Centre Agents
• Monitor performance metrics, delivering actionable coaching
• Oversee inbound and outbound leasing inquiries
• Build standardized processes for team operations
• Track and analyze performance metrics and trends
Requirements:
• 5+ years in call centre or leasing operations
• Preferably 10+ direct reports
• Strong sales funnel and lead management understanding
• Advance...
The Call Centre Manager plays a crucial role in enhancing leasing support. This leadership position manages a team of up to 10 agents, ensuring performance aligns with leasing and occupancy goals. You will closely monitor key metrics and implement improvements while fostering team engagement and development.
Key Responsibilities:
• Provide strategic direction to Call Centre Agents
• Monitor performance metrics, delivering actionable coaching
• Oversee inbound and outbound leasing inquiries
• Build standardized processes for team operations
• Track and analyze performance metrics and trends
Requirements:
• 5+ years in call centre or leasing operations
• Preferably 10+ direct reports
• Strong sales funnel and lead management understanding
• Advance...