Canada Regional Lead - Service Desk and On-site Technology Support

The opportunity

As part of Unified Support Services (USS) which brings together the Service Desk and On-site Technology Support (OSTS) the Canada Regional Lead delivers an exceptional, data-driven support experience for EY people. The role blends day-to-day service operations with strategy execution, driving AI-enabled support, intelligent automation, and proactive operations ( virtual agent, predictive analytics, automated performance reporting). The Regional Leader partners with ET product teams, BRMs to translate priorities into measurable outcomes for the Region. 

The Region Lead provides this support to customers within a region by managing a large team in Canada performing the highest level of multiple technology support activities. The position is also responsible for all aspects of staff management for their team. This professional has accountability for all aspects of end-user support interaction with region leadership, supporting relationsh...