Card Operations and Services Analyst

Job Description

The Card Operations Team at OFX is responsible for delivering a seamless, secure and scalable card services experience for our clients globally. As a Card Operations and Services Analyst, you will support the Global Manager, Cards & Transaction Services and will be responsible for end-to-end management of card issues, fraud prevention, fraud investigation and dispute resolution.

Responsibilities

• General day-to-day monitoring and operational management of the cards service capability, ensuring service availability and happy customers
• Exceptions processing, problem solving, incident resolution
• Supporting front-line teams for 2nd-level client service enquiries in line with the company’s direct-to-customer philosophy
• Maintain and build internal and external partner relationships
• Managing dispute processing for card payment schemes (Visa/Mastercard)
• Assisting with investigations relatin...