Case Worker

Responsibilities

• Maintain an active caseload.
• Complete an intake and assessment on each resident.
• Provide problem‑solving/referral counseling to shelter and CRF clients.
• Develop a network and make referrals to existing services and resources in the community, including those of other Salvation Army departments.
• Design and implement, in consultation with supervisor, an interview schedule that will evaluate the quality of life improvement of successful program participants.
• Assist front desk personnel as necessary, including responding to client issues and crises.
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Occurrence Reports.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients, staff and centre records.
• Work closely with and carry out tasks a...