Catalog Sales And Support Management

**_ Responsibilities: _**
- Manages the operational business relationship of mid-size to large domestic accounts; serves on the account team.
- Conducts and reviews highly complex operational analysis.
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
- Represents the customer/partner needs and provides business requirements to moderate to high complexity projects.
- Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
- Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
- Act as sales enabler solving complex situations.
**_ Education and Experience Required: _**