Cibc Customer Service Specialist Quebec City

Join CIBC as a Customer Service Specialist in Repentigny, where you’ll connect with clients and elevate their banking experiences. Your role will involve assisting clients directly and addressing their financial inquiries.

In this full time position within the Personal and Business Banking Team, you will engage clients, resolve issues, and promote CIBC’s digital banking tools. This role requires you to embrace flexibility in working at various banking centers, including evenings and weekends, to ensure outstanding service.

Key Responsibilities

• Engage and support clients with their banking needs
• Actively resolve client issues with empathy
• Introduce clients to mobile banking applications
• Direct clients to appropriate CIBC teams for assistance
• Drive meaningful client interactions focused on their financial success

Requirements

• Experience in customer service and client issue resolution