Ciudad Juárez | Service Center - Customer Service Agent - Ejecutivo de Servicio al Cliente

Major Duties and Responsibilities

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace TRANSCON Files and reporting
• Use export TRANSCON Workflow on daily basis
• Ensure accurate and timely client and vendors billing.
• Ensure delivery of freight and timely clearance when applicable
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practice...