Client Experience Leader - Les Cours Mont Royal

Summary

Permanent full-time role leading the in-store client experience at a luxury menswear store. Responsible for coaching and developing clothing advisors and specialists, maintaining service standards across in-store and after-sales channels, and driving digital sales adoption and omni-channel client building.

Responsibilities

• Coach clothing advisors and specialists to maximize personal sales productivity
• Develop and maintain in-store and after-sales service standards
• Ensure execution of client development activities
• Drive adoption of digital initiatives and achievement of digital sales goals
• Promote and educate advisors and clients on program points benefits and activation steps
• Hire and train new clothing advisors and specialists
• Administer training programs and ensure completion of onboarding and assigned training
• Hold one-on-one meetings and complete performance assessm...