Client-Focused Clinic Experience Associate
CBI Health • fredericton, Canada
Role Description
Become the welcoming face of CBI Health as a Clinic Experience Associate, ensuring clients feel supported from the moment they enter. This role emphasizes problem-solving and client scheduling for seamless clinic operations.
As the first point of contact at CBI Health, you are vital in creating an inviting clinic atmosphere. Your responsibilities include answering inquiries through various channels, proactively addressing client concerns, and maintaining effective communication with the team. Your role directly enhances client satisfaction, aligning with their care plans and maximizing access to services.
Key Responsibilities:
• Create a warm and welcoming environment
• Respond to inquiries within 24 hours
• Anticipate and solve client issues proactively
• Schedule clients based on their Care Plans
• Educate clients on digital tools for booking
Requirements:
• Strong customer service and communication skills
...
As the first point of contact at CBI Health, you are vital in creating an inviting clinic atmosphere. Your responsibilities include answering inquiries through various channels, proactively addressing client concerns, and maintaining effective communication with the team. Your role directly enhances client satisfaction, aligning with their care plans and maximizing access to services.
Key Responsibilities:
• Create a warm and welcoming environment
• Respond to inquiries within 24 hours
• Anticipate and solve client issues proactively
• Schedule clients based on their Care Plans
• Educate clients on digital tools for booking
Requirements:
• Strong customer service and communication skills
...