Role Description
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In this role, you will:
Resolution of client inquiries educating customers on our processes and setting/managing expectations around time involved.Delivering quality customer experiences while adhering to our SLAs and escalating as required when outside of the SLAs.Ensuring every client experience is consistent with Scotiabank’s service standards and customer concerns are resolved quickly and efficiently, escalating to the Team Lead, Service Championing a customer focused culture to build and deepen relationships with clients and internal partners and leverage broader Bank relationships, systems, and knowledge.Supporting the accurate and timely collection of information directly from clients and from various sources necessary to assess the client’s risk profile to ensure the Bank meets its regulatory and compliance requirements Coordinating with various departments to ensure tha...