Client Services Director at Match Retail
Match Marketing Group • mississauga, Canada
Role Description
Join Match Retail as the Client Services Director, based in the Greater Toronto Area. In this high-impact leadership role, you’ll cultivate client relationships and ensure top-notch program execution in a hybrid setting.
As the Director of Client Services, you will play an essential role in managing client expectations and driving their satisfaction through effective program management. Your track record in client services and ability to lead teams across departments will ensure alignment between clients and internal strategies. You will implement monitoring systems to optimize performance against established KPIs in collaboration with various teams.
Key Responsibilities: • Build strong, long-term relationships with key client accounts • Drive overall client satisfaction and retention • Mentor Client Services and Account Management staff • Collaborate on program planning and execution tactics • Report on business performance and deliver strategic insights
Req...
As the Director of Client Services, you will play an essential role in managing client expectations and driving their satisfaction through effective program management. Your track record in client services and ability to lead teams across departments will ensure alignment between clients and internal strategies. You will implement monitoring systems to optimize performance against established KPIs in collaboration with various teams.
Key Responsibilities: • Build strong, long-term relationships with key client accounts • Drive overall client satisfaction and retention • Mentor Client Services and Account Management staff • Collaborate on program planning and execution tactics • Report on business performance and deliver strategic insights
Req...