Client Services Manager at Kickbox
Ziff Davis • ottawa, Canada
Role Description
Lead customer operations at Kickbox as the Client Services Manager, overseeing Email Industries and new initiatives in a dynamic SaaS setting. Leverage your expertise in customer success and team management in this strategic role.
As the Manager of Client Services, you will oversee the Customer Success teams at Email Industries and Kickbox. Focused on dual-brand management, your responsibility includes leading, mentoring, and enhancing consultative skills among team members. This pivotal position encompasses customer relations, technical support oversight, and escalation management for high-impact issues.
Key Responsibilities:
• Lead and mentor the Customer Success Team
• Direct support team for customer operations
• Implement coaching in consultative skills
• Serve as primary escalation point for critical issues
• Manage commercial pipeline for renewals and proposals
Requirements:
• Over 4 years in SaaS Custome...
As the Manager of Client Services, you will oversee the Customer Success teams at Email Industries and Kickbox. Focused on dual-brand management, your responsibility includes leading, mentoring, and enhancing consultative skills among team members. This pivotal position encompasses customer relations, technical support oversight, and escalation management for high-impact issues.
Key Responsibilities:
• Lead and mentor the Customer Success Team
• Direct support team for customer operations
• Implement coaching in consultative skills
• Serve as primary escalation point for critical issues
• Manage commercial pipeline for renewals and proposals
Requirements:
• Over 4 years in SaaS Custome...