Client Solutions Manager at Peninsula Canada
Peninsula Canada • mississauga, Canada
Role Description
Take the lead in client engagement as the Client Solutions Manager at Peninsula Canada. Drive the end-to-end client lifecycle, focusing on retention, and operational efficiency in an office-based role.
In this pivotal position, you will oversee high-performing teams responsible for Onboarding, Credit Operations, and Client Solutions. Your leadership will emphasize the First Call Resolution strategy, aiming to enhance customer experience through KPI achievements. This mission-driven role is designed for data-driven professionals who thrive in complex customer environments and are committed to fostering a culture of seamless client interactions.
Key Responsibilities:
• Coach teams to continuously improve client experience and KPIs
• Manage performance metrics for Client Solutions and onboarding teams
• Implement a First Call Resolution strategy for client interactions
• Conduct individual and team performance reviews for training needs
In this pivotal position, you will oversee high-performing teams responsible for Onboarding, Credit Operations, and Client Solutions. Your leadership will emphasize the First Call Resolution strategy, aiming to enhance customer experience through KPI achievements. This mission-driven role is designed for data-driven professionals who thrive in complex customer environments and are committed to fostering a culture of seamless client interactions.
Key Responsibilities:
• Coach teams to continuously improve client experience and KPIs
• Manage performance metrics for Client Solutions and onboarding teams
• Implement a First Call Resolution strategy for client interactions
• Conduct individual and team performance reviews for training needs