Client Success Operations Manager | Remote
Opsarmy • xico, Mexico
Role Description
Client Success Operations ManagerPosition Type: Full-TimeLocation: RemoteApply here: the RoleWe are looking for a Client Success Operations Manager to ensure seamless alignment between clients and the talent delivering work for them.You will be responsible for maintaining communication clarity, supporting team performance, and resolving operational challenges quickly and professionally.This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management.It's a mid-level role-more responsibility than a coordinator or team lead, but still below senior ops management.Key ResponsibilitiesClient Relationship CoordinationAct as a reliable point of contact for day-to-day client needs.Conduct regular syncs to gather updates, clarify priorities, and set expectations.Build trust through consistent communication and timely follow-ups.Surface concerns early and provide clear, actionable recommendations.Team Guid...