Clinical Application Specialist
Fresenius Medical Care • richmond hill, Canada
Role Description
PURPOSE AND SCOPE
Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.
Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.
DUTIES / ACTIVITIES
CUSTOMER SERVICE
- Responsible for driving the FME Canada culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.