Cloud Noc & Soc Support Agent (24/7 Shifts)

Cloud NOC & SOC Support Agent (24/7 Shifts)

Link-Worldwide in Mexico City, Salary: MXN 25,000 - 40,000, Published 7 days ago.

Link-Worldwide is looking for a Service Desk Agent – Associate I, Cloud Infrastructure Services. The role focuses on monitoring and supporting the Network Operations Center (NOC) and Security Operations Center (SOC), handling incidents and service requests, and ensuring work is completed to agreed service levels.

Responsibilities

• Monitor and support the Network Operations Center (NOC) and Security Operations Center (SOC)
• Handle incidents and service requests
• Ensure work is completed to agreed service levels

Qualifications

• Excellent English communication skills
• Over three years of technical voice support experience
• Flexibility for rotating 24/7 shifts

This position offers a dynamic environment with the potential for growth.