Cloud Solution Support Engineer

KMS Technology Mexico - IT Support EngineerAt KMS Technology Mexico, we are passionate about building innovative software solutions that drive impact.
As part of an international tech company, we offer a collaborative and inclusive environment where your ideas matter and your growth is our priority.ResponsibilitiesExcellent English communication skills, strong problem‐solving abilities, and the capacity to learn new products and technologies quickly.Play a key role in maintaining smooth IT operations and ensuring a positive support experience for internal and external users.Manage, troubleshoot, and resolve tickets in IT service management platforms (ideally Zendesk or similar).
Document solutions, contribute to knowledge base articles, and improve support processes.Monitor system performance and proactively identify and address potential issues.Collaborate with IT and product teams to resolve recurring problems and improve service reliability.Deliver clear, professional, an...