Collections Analyst

Overview

Grade Level (Internal): 08. S&P Global Credit and Collections team member responsible for handling collections work within the Order to Cash processing division. The role requires enforcement of established business procedures and policies to protect revenue while delivering excellent customer service, ensuring timely collections to minimize delinquency.

Responsibilities

• Participate vigorously in collecting all outstanding receivables, including making collection calls and other communications.
• Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Provide customer support regarding refunds, payment forms, discrepancies, tax forms, payment histories, and account statements.
• Monitor and maintain accounts within the assigned territory, performing reconciliations and adjustments.
• Collaborate with business teams (Sales, Order Management...