Collections Analyst (Evergreen) (San Pedro Tlaquepaque)
Link-Worldwide • tlaquepaque, Mexico
Role Description
Responsibilities
- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
- Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels
- Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer
- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies
- May train new team members
- First level university degree with a focus in business or economics; MBA preferred
- Typically 4-6 years of experience in credit internally or in banking; or in collection
- Strong written and verbal ...