Collections Operations Senior Analyst
Equifax • Heredia, Costa Rica
Role Description
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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
What you’ll do
Operational Support: Oversee non-direct collections activities, including account suspensions, cancellations, write-offs, clearing credit balances, and resolving invoice upload or purchase order discrepancies.
Team Efficiency: Handle auxiliary tasks to shield the core collections team from distractions, maximizing their capacity for direct collections.
SOP Compliance: Follow standard operating procedures closely to maintain uniform quality and meet strict deadlines.
Process Optimization: Proactively identify and participate in initiatives aimed at improving overall...