Collections Specialist, Accounts Receivable (Monterrey)

Reports To : Senior Manager Accounts Receivable, Credit & Collections

Location : Monterrey, Mexico

Environment : Hybrid (after 90 days); 3 days onsite/2 remote

Work Schedule : This position is full‑time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Purpose of Your Work : As a Collections Specialist working within Redwood Logistics (our parent company), you will be responsible for analyzing customer accounts, confirming receipt of invoices, ensuring timely payment of invoices, proactively alerting operations and management about any customer issues. You will be required to update invoices with notes and statuses received from billing, sales reps, outside portals, and customers. You will also be responsible for summarizing the overall state of your accounts internally and externally.