Collections Supervisor (Área metropolitana del Valle de Aburrá)

Credit & Collections Supervisor

Key Responsibilities

• Supervise and coordinate the activities of the accounts receivable team, ensuring efficiency and accuracy in the collection process.
• Manage the entire receivable account cycle, from invoice issuance to payment management.
• Monitor outstanding payments and coordinate actions for timely debt recovery.
• Prepare and present periodic reports on the status of accounts receivable, highlighting prioritized accounts and team performance.
• Analyze accounts in SAP with the team based on contracts, documentation, emails, and internal/external communication to resolve discrepancies or doubts regarding receivables balances.
• Lead and support Quality Assurance (QA) processes, including monitoring and evaluating calls, providing structured feedback.
• Ensure high standards of customer service across all inbound, outbound and email interactions, coaching team members on effe...