Contact Center Process Improvement Analyst

A leading technology company in Mexico City is seeking a Business Process Analyst to optimize and enhance business processes as part of a key transformation initiative. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in relevant industries, with strong knowledge of CRM platforms and process improvement methodologies. The role involves collaborating with global teams and delivering results on tight timelines. This position offers a hybrid work environment, requiring on-site work at least three days a week.
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