Contact Center Rep III, Borrowing- Small Business Advice Center
The Toronto-Dominion Bank (Canada) • Markham, Canada
Role Description
Description
:Job Details
WhatYou’llDo
As the voice of TD,you’llbe passionate about understanding our customers. Whetheryou’reassistingin-bound callers withbusinessaccountinquiries orresolving an issue by providing advice and recommending a TD product or service,you’llhelp us offer trusted support to our clients whenever they need it.You’llconsistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
Make people’s day:consistentlydeliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,services,and solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently...