CSR Industrial Refrigeration
Johnson Controls • San Pedro Garza García, Mexico
Role Description
Description
What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
Order input in the system (different order types)
Incoming calls management
Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)
Credit notes / invoices processing.
Backorder monitoring and order management
Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
Maintenance of planned shipping days (delays, customer requests, etc)
Handle customer order cancellations (DOA)
Monitor call-off orders
Handling non-co...