Customer Billing & Success Specialist New Medellin, Colombia

Customer Operations & Success Specialist (Billing and Payments)

As a Customer Operations and Success Specialist, you will support our partners by reviewing and resolving billing, invoicing, tax, and payment related inquiries. This role blends customer service with financial operations, requiring strong attention to detail and a foundational understanding of accounting and billing workflows.

You will work cross‑functionally with Billing, Accounting, Collections, and Sales Operations to investigate disputes, communicate outcomes clearly, and ensure an accurate and positive customer experience in a fast‑paced, global environment.

Responsibilities

• Resolve customer billing, invoicing, tax, and payment inquiries through Salesforce, email, and phone.
• Review invoices, credits, usage, and payment history to identify discrepancies and root cause.
• Apply basic accounting concepts when evaluating billing disputes.
• C...