Customer Care and Reservations Specialist - Bilingual

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service.

If you enjoy working in a fast-paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!

We are currently seeking a full-time permanent team member to join our team in Moncton, NB.

Job Duties

• Travel Agency Support
  • Assisting travel agencies with reservation and ticketing support
  • Eticket Database Maintenance: daily maintenance of our eticket database, processing open coupons, processing exception etickets, daily processing of the eticket ETL error queue
  • GDS reject Queue Maintenance: daily on‑time processing of the GDS reject queue
  • Tier 2 Ticketing Support: assisting PAL Airline station CSR's with reservation and ticketing support of GDS, Interline and Codeshare book...