Customer Care Associate (Portuguese)

The Associate Customer Care role is responsible for delivering a world‑class customer experience by providing timely, accurate, and high‑quality support across all order‑related and service data management activities. This position plays a critical role in ensuring service levels are consistently met, demonstrating strong ownership and accountability, and collaborating effectively with cross‑functional teams to support proactive, end‑to‑end case management.

Key responsibilities

• Execute Sales Order Management activities in SAP (VA01), ensuring accuracy and compliance with established procedures.
• Create, update, and maintain customer master data, product data, and technical/service documentation in line with data governance standards.
• Process data requests accurately and efficiently, including new customer setups, data corrections, document validation, and attribute updates.
• Manage, document, and track customer disputes in accor...