Customer Care Leadership Role
Neilson Financial Services • toronto, Canada
Role Description
Join a thriving customer service environment as a Customer Care Manager. Inspire your team to excel in delivering exceptional customer support while meeting key performance indicators and compliance standards.
This leadership role requires hands-on management of a customer service team, focusing on fostering an environment of motivation and support. You will be responsible for coaching staff, monitoring performance metrics, and ensuring team alignment with organizational values. Engaging in regular training and development will boost team capabilities and improve overall service delivery.
Key Responsibilities:
• Lead and motivate the customer service team
• Monitor and analyze team performance against KPIs
• Coordinate and facilitate ongoing training sessions
• Address customer complaints and implement solutions
• Conduct call calibrations and quality checks
Requirements:
• Proven success in customer service leadership
• Ability to mentor and develop team ...
This leadership role requires hands-on management of a customer service team, focusing on fostering an environment of motivation and support. You will be responsible for coaching staff, monitoring performance metrics, and ensuring team alignment with organizational values. Engaging in regular training and development will boost team capabilities and improve overall service delivery.
Key Responsibilities:
• Lead and motivate the customer service team
• Monitor and analyze team performance against KPIs
• Coordinate and facilitate ongoing training sessions
• Address customer complaints and implement solutions
• Conduct call calibrations and quality checks
Requirements:
• Proven success in customer service leadership
• Ability to mentor and develop team ...