Customer Care Specialist Bilingual Remote
Canadian National Institute for the Blind • edmonton, Canada
Role Description
Join CNIB as a Bilingual Customer Care Specialist, providing essential remote support to customers across Canada. This full-time role prioritizes professional service through various communication channels, empowering those facing sight loss.
As part of the Customer Experience team, you will help individuals access crucial services and programs, manage inquiries, and handle donations effectively. Your interpersonal skills will be key to promoting community awareness and ensuring a positive experience for every caller. This position allows you to contribute meaningfully while working from home.
Key Responsibilities:
• Manage customer inquiries by phone and email
• Introduce clients to Vision Loss Rehabilitation Canada’s offerings
• Process donation transactions and promote fundraising initiatives
• Assist patrons navigating accessible library services
• Ensure compliance with data privacy and quality controls
Requirements:
• Fluency in English required; French...
As part of the Customer Experience team, you will help individuals access crucial services and programs, manage inquiries, and handle donations effectively. Your interpersonal skills will be key to promoting community awareness and ensuring a positive experience for every caller. This position allows you to contribute meaningfully while working from home.
Key Responsibilities:
• Manage customer inquiries by phone and email
• Introduce clients to Vision Loss Rehabilitation Canada’s offerings
• Process donation transactions and promote fundraising initiatives
• Assist patrons navigating accessible library services
• Ensure compliance with data privacy and quality controls
Requirements:
• Fluency in English required; French...