Customer Care Specialist - Billing (Guadalajara)

Nextiva is an innovative U.S. IT company providing cloud-based communication services, currently used by thousands of businesses. It is a leading UCaaS and SaaS provider and operates globally with around 1,000 employees.

We are recruiting a Customer Care Billing Specialist in Guadalajara who will work with internal and external customers to perform billing and AR-related functions.

• Review invoices and create credit memos to customer accounts
• Assist customers with billing questions and resolve billing issues
• Issue credits for service/product removals and cancellation
• Research and respond to customer credit card disputes
• Maintain detailed logs of customer interactions
• Answer inbound phone calls and instant messages
• Support Nextiva's ticketing system
• Provide back-up customer support for other positions as needed
• Work with internal customers in ...