Customer Care Specialist - Remote Opportunity
Konica Minolta Business Solutions Canada • mississauga, Canada
Role Description
Join Konica Minolta as a Customer Care Specialist and provide paramount service to our customers. This position focuses on resolving inquiries through effective communication and problem-solving.
As a valued team member, you will engage with customers, ensuring prompt responses and thorough issue resolution. This role requires strong listening skills and the ability to address complex inquiries efficiently. Your contributions will reinforce our commitment to customer satisfaction and loyalty.
Key Responsibilities:
• Respond to all incoming customer communications professionally
• Provide written responses in line with SLA requirements
• Analyze customer accounts to resolve issues
• Document trouble tickets accurately for follow-up
• Perform audits for billing and contract accuracy
Requirements:
• At least Grade 12 education
• Proficiency in Microsoft Windows applications
• Strong grammar and communication skills
• Bilingual in French and English a pl...
As a valued team member, you will engage with customers, ensuring prompt responses and thorough issue resolution. This role requires strong listening skills and the ability to address complex inquiries efficiently. Your contributions will reinforce our commitment to customer satisfaction and loyalty.
Key Responsibilities:
• Respond to all incoming customer communications professionally
• Provide written responses in line with SLA requirements
• Analyze customer accounts to resolve issues
• Document trouble tickets accurately for follow-up
• Perform audits for billing and contract accuracy
Requirements:
• At least Grade 12 education
• Proficiency in Microsoft Windows applications
• Strong grammar and communication skills
• Bilingual in French and English a pl...