Customer Care Supervisor — Lead, Coach & Improve CX

Ria Money Transfer in Santiago de Querétaro is seeking a Care Supervisor to lead a team of customer care representatives. The ideal candidate will have customer service experience, strong leadership skills, and the ability to manage and motivate a diverse team. Responsibilities include monitoring performance, managing escalations, and collaborating with cross-functional teams. Competitive salary along with benefits such as vacation days and life insurance are provided.