Customer Defect Tracking Specialist London
Veralto • mississauga, Canada
Role Description
Enhance product reliability at Veraltos in London, Ontario as a Customer Defect Tracking Engineering Specialist. Drive issue resolution and translate insights into engineering improvements.
This role reports to the Director of Product Verification & Assurance. You will participate in the Customer Defect Tracking & Resolution initiative, focusing on analyzing field performance and addressing service issues. Collaborate with various departments to improve operational processes based on detailed analyses.
Key Responsibilities:
• Analyze escalated field issues to identify patterns
• Champion resolutions for cross-functional field issues
• Validate and verify strategies for corrective actions
• Integrate insights into advanced engineering standards
• Communicate outcomes through structured forums
Requirements:
• Bachelor's degree in Engineering or a related field
• Experience with field support and reliability methods
• Strong analytical skills in root cause...
This role reports to the Director of Product Verification & Assurance. You will participate in the Customer Defect Tracking & Resolution initiative, focusing on analyzing field performance and addressing service issues. Collaborate with various departments to improve operational processes based on detailed analyses.
Key Responsibilities:
• Analyze escalated field issues to identify patterns
• Champion resolutions for cross-functional field issues
• Validate and verify strategies for corrective actions
• Integrate insights into advanced engineering standards
• Communicate outcomes through structured forums
Requirements:
• Bachelor's degree in Engineering or a related field
• Experience with field support and reliability methods
• Strong analytical skills in root cause...