Customer Experience Associate - Part-Time Opportunity
Scotiabank • brampton, Canada
Role Description
Make a difference as a part-time Senior Customer Experience Associate at Scotiabank's Bovaird & Mountainash Branch in Brampton. Your role is pivotal in ensuring customers achieve their financial goals with exceptional support.
As a Senior Customer Experience Associate, you will be the heart of the branch, focused on delivering unparalleled service. From triaging customer needs to uncovering sales opportunities, your impact will be felt throughout the customer journey. This position requires strong technical skills and a passion for guiding clients in using digital banking solutions.
Key Responsibilities:
• Triage customer inquiries effectively at the lobby
• Identify and pursue sales opportunities for accounts
• Assist clients with mobile banking and self-service options
• Deliver excellent service to foster customer relationships
• Simplify complex topics for customer understanding
Requirements:
• Background in simple sales and marketing calls
• Ability t...
As a Senior Customer Experience Associate, you will be the heart of the branch, focused on delivering unparalleled service. From triaging customer needs to uncovering sales opportunities, your impact will be felt throughout the customer journey. This position requires strong technical skills and a passion for guiding clients in using digital banking solutions.
Key Responsibilities:
• Triage customer inquiries effectively at the lobby
• Identify and pursue sales opportunities for accounts
• Assist clients with mobile banking and self-service options
• Deliver excellent service to foster customer relationships
• Simplify complex topics for customer understanding
Requirements:
• Background in simple sales and marketing calls
• Ability t...