Customer Experience Coordinator at Techo-Bloc
Techo-Bloc Inc • quebec, Canada
Role Description
Elevate customer service as a Customer Experience Coordinator at Techo-Bloc. This Monday to Friday, full-time role focuses on managing client requests for high-touch support and operational efficiency.
Techo-Bloc, a leader in hardscape product design, seeks a proactive coordinator to oversee day-to-day customer interactions. Responsibilities include managing support cases, coordinating with various departments, and ensuring timely resolution of issues. Ideal candidates excel in fast-paced settings and are dedicated to enhancing customer experiences.
Key Responsibilities:
• Manage client requests and support cases effectively
• Coordinate with Sales and Service teams for issue resolution
• Schedule field technicians for installations and visits
• Oversee complaints from start to resolution in CRM
• Approve timesheets and manage field inventory
Requirements:
• Bilingual in French and English for North American support
• 3+ years in landscaping or manufacturi...
Techo-Bloc, a leader in hardscape product design, seeks a proactive coordinator to oversee day-to-day customer interactions. Responsibilities include managing support cases, coordinating with various departments, and ensuring timely resolution of issues. Ideal candidates excel in fast-paced settings and are dedicated to enhancing customer experiences.
Key Responsibilities:
• Manage client requests and support cases effectively
• Coordinate with Sales and Service teams for issue resolution
• Schedule field technicians for installations and visits
• Oversee complaints from start to resolution in CRM
• Approve timesheets and manage field inventory
Requirements:
• Bilingual in French and English for North American support
• 3+ years in landscaping or manufacturi...