Customer Experience Lead at Michaels
Michaels INC • city of spruce grove, Canada
Role Description
Elevate customer relations as a Customer Experience Lead at Michaels in Spruce Grove, AB. Focus on executing front-end operations and enhancing omnichannel service.
As a Customer Experience Lead, you will manage front-end operations while ensuring adherence to Standard Operating Procedures and company policies. This role entails achieving key performance indicators, leading class events, and training staff to optimize customer service experiences.
Key Responsibilities:
• Oversee front-end policy compliance and KPIs
• Plan in-store events and lead omnichannel processes
• Assist in cash reconciliation and inventory management
• Train and coach the customer experience team
• Manage safety programs and loss prevention efforts
Requirements:
• Preferred retail management experience
• Strong leadership and training capabilities
• Ability to engage with customers positively
• Capacity for physical work, including lifting and bending
• Flexibility for vari...
As a Customer Experience Lead, you will manage front-end operations while ensuring adherence to Standard Operating Procedures and company policies. This role entails achieving key performance indicators, leading class events, and training staff to optimize customer service experiences.
Key Responsibilities:
• Oversee front-end policy compliance and KPIs
• Plan in-store events and lead omnichannel processes
• Assist in cash reconciliation and inventory management
• Train and coach the customer experience team
• Manage safety programs and loss prevention efforts
Requirements:
• Preferred retail management experience
• Strong leadership and training capabilities
• Ability to engage with customers positively
• Capacity for physical work, including lifting and bending
• Flexibility for vari...