Customer Experience Lead
Monabit • Colombia, Colombia
Role Description
We want you on our team!
At MonaBit, we're building modern financial solutions focused on user experience, automation, and scalability. We're looking for a highly motivated, proactive, and self-motivated Customer Experience (CX) leader to support the company's rapid growth.
This role will be key to structuring, optimizing, and scaling customer service, freeing up the current team and building sustainable processes from scratch.
Role Objective
Lead the customer service operation, ensuring an efficient, empathetic and scalable experience, with a focus on automation, metrics and continuous improvement.
Responsibilities
Lead and structure the Customer Experience area
Manage customer service on digital channels (WhatsApp, email, Instagram)
Design and implement automation processes (bots, workflows, knowledge base)
Mon...