Customer Experience Professional At Imperial Dade Sherbrooke

Overview

Enhance customer connections with Imperial Dade as a Customer Experience Skilled based in Joliette. This role focuses on delivering exceptional service across all channels to improve customer satisfaction. As a Customer Experience Skilled, you will engage with clients across Canada, ensuring a seamless experience with Imperial Dade.

Responsibilities

• Communicate with customers through calls and emails
• Process manual and electronic customer orders
• Oversee stock maintenance and order follow-up
• Collaborate with internal teams to improve customer experience
• Proactively resolve customer issues and inquiries

Requirements

• Minimum 4 years of customer service experience
• Solid communication and problem-solving skills
• Detail-oriented with excellent organizational abilities
• Proficiency in systems like Salesforce and Microsoft Office
• Ability to work under p...